| Technical support is one of the most
important elements of the client/consultant relation. This is where
CompuLAN's
technical support services shines. But you don't have to take our
word for it. Please check out our client testimonials to find out
for yourself.
It has been our experience that
"what can go wrong, will go wrong" at the least convenient
time, when you need it the most.
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Whey you invest in one of our support
contracts, you will be given priority technical support services
within four (4) hours, and usually a lot sooner. Our support
contacts covers all your network support needs including on-site,
telephone, and remote support (via dial-in or the Internet). When
you call to initiate a support incident, you will speak directly
with a network engineer who is knowledgeable of your network
configuration and can go to work right on resolving your technical
issue.
Many types of support options are
available to meet your needs:
- On Site Support Contract Plan.
This plan provides on-site technical support through regularly
scheduled visit. To meet your support requirements, the service
contract plan can be tailored to meet your specific business
needs.
- Time & Material Plan.
Technical support services are provided on an as-needed basis,
at our standard billing rates. Time & material service plan
provides next business day response time.
- Prepaid Support Plan.
This plan offers you the ability to pre-purchase blocks of time
at discounted rate that can be used in hour minimum increments
on an as needed basis. Time blocks are available in blocks of
20, 40, 80 or more hours. The larger the block of hours, the
bigger the discount rate. Contact us for more details.
Please contact
us to discuss your specific support needs. |
